cn999 believes that gambling is a form of entertainment — one that should remain enjoyable, affordable, and firmly in the player's control. We serve players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar, and we take our duty of care to every one of those players seriously.

Our responsible gaming programme is built on four core principles: prevention, education, player empowerment, and early intervention. These principles guide every feature we develop, every communication we send, and every interaction our support team has with a player who may be experiencing difficulties.

We recognise that for a small number of people gambling can become problematic. cn999 is committed to identifying those situations early, providing the right tools to help players regain control, and — where necessary — facilitating a permanent exit from the platform in a way that prioritises the player's long-term wellbeing over short-term revenue.

Responsible gaming at cn999 is not a tick-box exercise. It is embedded in the design of the platform itself: from deposit limit prompts during registration, to automated session alerts, to proactive outreach from our support team when unusual betting patterns are detected. We want every cn999 player to be able to say, honestly, that gambling on our platform has always been a positive experience.

Bangladesh law and global responsible gaming standards both recognise 18 as the minimum legal age for participation in gambling activities. cn999 enforces this age restriction through a multi-layer verification process that includes:

• Self-declaration at registration: All players confirm they are 18 or older when creating an account.
• KYC document verification: Before the first withdrawal — and at any point where our team suspects an age issue — players are required to submit a government-issued identity document (National ID card, passport, or driving licence) confirming date of birth.
• Payment method cross-reference: Mobile financial service accounts (bKash, Nagad, Rocket, Upay) in Bangladesh are themselves subject to registration requirements; cn999 cross-references payment account details as an additional age indicator.
• Ongoing monitoring: Our compliance team monitors for behavioural signals that may indicate underage access and may request additional verification at any time.

If cn999 discovers or suspects that a player is under 18, the account will be suspended immediately and all funds will be frozen pending review. Any winnings accrued by an underage player will be forfeited. Deposits made by an underage player will be returned to the originating payment method following investigation.

Adults who share a device with a minor are encouraged to use device-level parental controls and to keep their cn999 login credentials confidential. See Section 6 (Protecting Minors) for further guidance on keeping gambling platforms away from children.

cn999 provides a suite of practical, easy-to-use tools that put you in control of your gambling activity. These tools are available to every registered player at any time through the account settings panel or by contacting our support team directly.

Deposit Limits

Deposit limits allow you to cap the total amount you can deposit into your cn999 account over a defined period. You can set limits at three intervals:

• Daily limit: Maximum BDT amount depositable in any 24-hour rolling period
• Weekly limit: Maximum BDT amount depositable in any 7-day rolling period
• Monthly limit: Maximum BDT amount depositable in any 30-day rolling period

Reducing an existing deposit limit takes effect immediately. Increasing a deposit limit requires a mandatory 24-hour waiting period — this cooling-off window ensures that limit increases are considered decisions rather than impulse reactions to a losing session.

Loss Limits

Loss limits allow you to set a ceiling on the amount you can lose over a daily, weekly, or monthly period. Once your loss limit is reached, further bets and game rounds are blocked for the remainder of the period. This tool is particularly useful for players who want to manage their exposure during cricket betting sessions, BPL match days, or IPL tournament rounds where the temptation to chase losses can be strong.

Wager Limits

Set a maximum stake per single bet or game round. Wager limits prevent high-stakes impulsive bets and help you maintain a consistent, sustainable betting strategy across slots, live casino tables, and sports markets.

Session Time Limits

Set a maximum duration for any single gaming session. When the limit is reached you will receive a notification and the platform will prompt you to either end the session or consciously extend it — the latter requires an active confirmation step, introducing a moment of reflection.

Reality Check Notifications

Enable reminders at intervals of your choosing (every 30, 60, or 90 minutes). Each reminder displays your current session duration and your net win/loss position, helping you maintain an honest picture of your gambling activity in real time.

Cooling-Off Period

A cooling-off period is a short-term account suspension lasting between 24 hours and 30 days. During a cooling-off period your account remains open but all deposits, bets, and bonus activations are blocked. This option is ideal if you feel you need a brief pause without committing to a full self-exclusion.

Self-exclusion is the most comprehensive responsible gaming tool available on cn999. It is designed for players who recognise that their gambling has become — or is at serious risk of becoming — harmful to themselves or their families. Requesting self-exclusion is a courageous and positive step, and our team will process every such request with respect, urgency, and zero judgement.

What Self-Exclusion Does

• Permanently closes access to your cn999 account for the duration of the exclusion period
• Blocks all deposits, wagers, and bonus claims for the entire exclusion term
• Removes you from all cn999 marketing communications — emails, SMS, and promotional outreach — for the full exclusion period and beyond unless you actively opt back in after the exclusion ends
• Prevents account re-registration using the same identity, phone number, or payment method during the exclusion window
• Retains your account balance, which will be returned to your verified payment method (bKash, Nagad, Rocket, or Upay) within a reasonable processing timeframe

Available Exclusion Periods

• 6 months — minimum self-exclusion period
• 12 months — one-year exclusion
• 3 years — extended exclusion for more serious situations
• Permanent (indefinite) — no end date; account is closed permanently with no option to reopen

How to Request Self-Exclusion

To initiate self-exclusion on cn999, contact our responsible gaming support team directly:

• Email: [email protected] — use the subject line "Self-Exclusion Request"
• Live Chat: Available 24/7 — tell the agent you wish to self-exclude and they will process the request immediately

Please include your registered username and the exclusion period you are requesting. Our team will confirm the exclusion by email within a short period of receiving your request and will process the closure of your account immediately upon confirmation.

After the Exclusion Period Ends

When a finite self-exclusion period expires, your account does not reopen automatically. You must contact our support team and make a conscious, explicit request to reactivate. Our team may ask you to confirm that you have considered the decision carefully and, where appropriate, may suggest a further cooling-off period or signpost professional support resources before reactivation is approved.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs — when experienced repeatedly or in combination — may indicate that gambling has moved beyond healthy entertainment and is causing harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use cn999's responsible gaming tools or reach out to a professional support organisation.

• Spending more money on gambling than you originally planned, consistently going over self-set budgets
• Chasing losses — continuing to bet in an attempt to win back money already lost during the same session or recent sessions
• Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down
• Hiding your gambling activity from family members or close friends, or lying about the amount of time or money spent
• Borrowing money — from family, friends, or financial services — specifically to fund gambling activity
• Gambling interfering with work, study, family responsibilities, or social relationships
• Gambling to escape stress, depression, anxiety, or personal problems rather than for entertainment
• Needing to bet progressively larger amounts to get the same level of excitement or satisfaction
• Failed attempts to stop or reduce gambling — making promises to quit and then being unable to keep them
• Prioritising gambling spending over essential costs such as rent, food, utility bills, or children's needs

Protecting children and young people from accessing gambling content is a responsibility shared between cn999 and the adults in a minor's life. While cn999 enforces strict age verification at the account level, we also encourage parents and guardians across Bangladesh to take practical steps to prevent underage access to online gambling platforms.

Steps Adults Can Take

• Keep login credentials private: Never share your cn999 username or password with anyone, including children or younger siblings. Use a unique, strong password and store it securely.
• Log out after every session: Do not leave your cn999 account logged in on shared devices such as family smartphones, tablets, or home computers. Use the explicit log-out function rather than simply closing the browser.
• Use device parental controls: Most smartphones and tablets — including those commonly used in Bangladesh — offer built-in parental control features that allow you to restrict access to specific websites or app categories. Activate these controls on any device a minor can access.
• Use third-party filtering software: Dedicated parental control and internet filtering tools such as Net Nanny, Qustodio, and similar services can block gambling-related domains at the network or device level, providing an additional layer of protection.
• Keep payment methods secure: Do not save bKash, Nagad, or Rocket credentials on shared devices in a way that a minor could access and use them. Review your mobile banking app's security settings and enable transaction authentication where available.
• Talk openly about gambling risks: Age-appropriate, honest conversations about the risks of gambling — including the house edge, the randomness of outcomes, and the potential for addiction — are one of the most effective long-term protective factors for young people.

Reporting Suspected Underage Access

If you believe a minor has accessed or attempted to access cn999 — whether using your account or by creating their own — please report this to our team immediately at [email protected]. We will investigate promptly and take appropriate action, including account suspension and fund recovery where applicable.

If you or someone you care about is struggling with problem gambling, professional support is available. Reaching out is not a sign of weakness — it is the single most effective action a person can take when gambling has stopped being fun and started causing harm.

cn999 encourages all players who are concerned about their gambling to explore the following types of support, in addition to the platform tools described earlier in this policy:

Talk to Someone You Trust

Sharing your concern with a trusted family member, friend, or community leader — whether in Dhaka, Sylhet, Chittagong, or elsewhere in Bangladesh — can break the cycle of isolation that often accompanies problem gambling. Many people find that simply saying the words aloud for the first time is the beginning of meaningful change.

Seek Professional Counselling

Mental health professionals and addiction counsellors can provide structured, evidence-based support for gambling-related problems. In Bangladesh, mental health services are available through hospitals in major cities including the National Institute of Mental Health (NIMH) in Dhaka. Seeking a referral from a general physician is a good first step.

Financial Counselling

If gambling has created financial difficulties — including debt, overdue bills, or strain on household finances — a financial counsellor can help you develop a plan to stabilise your situation. Many Bangladeshi banks including BRAC Bank and Dutch-Bangla Bank offer customer hardship support programmes.

Self-Help Strategies

• Keep a gambling diary — record every session, the amount spent, and how you felt before and after. Patterns often become clear when written down.
• Set strict cash-only budgets for discretionary spending, leaving no digital route to gambling funds.
• Identify and avoid personal triggers — specific times of day, emotional states, or events (like BPL match nights) that tend to precede impulsive gambling decisions.
• Replace gambling time with alternative activities — sport, time with family, or other hobbies that provide enjoyment without financial risk.
• Use cn999's built-in tools: deposit limits, session timers, reality checks, and cooling-off periods are all available immediately through your account settings.

The cn999 responsible gaming team is available 24 hours a day, 7 days a week, to assist any player who has questions, concerns, or needs help activating a safer gaming tool. There is no waiting period and no bureaucratic process — contact us and we will respond promptly.

• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing
• Live Chat: Available directly through the cn999 platform — accessible once logged in
• Response time: We aim to respond to all responsible gaming requests within 1 hour during peak hours and within 4 hours at all other times
• Languages: English — our team serves players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

When contacting us about a responsible gaming matter, please include your registered username and a brief description of how we can help. All responsible gaming communications are treated with strict confidentiality and are handled by trained members of our support team.